Multibhashi Solutions Pvt Ltd. (“Multibhashi” or “We”) is a private limited company incorporated under the Companies Act of India with registered office at B-87 JAI JAWAN COLONY I DURGAPURA,TONK ROAD JAIPUR Jaipur RJ 302018 IN.
If you are reading this, it’s because you want to know what information we are collecting about users (“You”) on www.multibhashi.com, www.multibhashi.in, www.blog.multibhashi.com (“Sites”) and on Multibhashi App (“App”), what we are doing with it, and what your options are. If you have any questions or concerns after reading this, please email us at Anuradha@multibhashi.com.
We are committed towards the security of your privacy and this document further details our information practices.
COLLECTION OF YOUR INFORMATION BY US
When you use Multibhashi, You provide us with two types of information: (i) information you submit via the Service and (ii) information regarding your use of the Service collected by us as you interact with the Service.
Once inside the website or app, you are prompted to make an account and during this process we may collect your email address, name, phone number, address and other personal details.We may also ask you to share the OTP sent via SMS or a password or to verify a link sent on your e-mail address. All this is necessary to uniquely identify and authenticate you.With your permission we may also collect info about your location, age, gender and contact list.
While you are using our services on web or app, we record your responses and activity data, including but not limited to, textual and voice responses and session details.
Reasons for collecting Information:
We use personal details and other information to maintain the general and personalised content and functionality of the Services. In addition, we use personal details to make it possible to accommodate your requests, and so that we are able to provide you with service when using our Services and for the purposes set out elsewhere in this Policy. More specifically, it may be used for one of the following:
1. To personalize your experience and make bespoke recommendations
2. To help you efficiently access your information and the progress each time you use our Services
3. To improve or add to our Services based on the information and feedback we receive from you
4. To administer a contest, promotion, survey, etc. or to maintain record of our dealings with you
5. To help you to connect with your friends from SNS or device’s contacts on our Services
6. To analyze and draw trend reports from aggregated statistics of user activity
7. To send periodic emails for sharing information and updates pertaining to your order, occasional company news, updates, related product or service information, etc.
USE OF YOUR INFORMATION BY US
Multibhashi may use the information collected by you for the following purposes:
Authentication: Your personal information helps us identify you uniquely and authenticate your use of Multibhashi services by creating an account
Personalisation: Based on the data on your activity patterns and responses, Multibhashi customises the content and its delivery to you so that the learning experience can be made more meaningful.
Notifications: Your email address and phone number stored by us can be used to send you helpful notifications through e-mails and SMS which add to the effectiveness of the service.
Communication: Your personal details may also be used to answer your queries/doubts
Legal Purposes: In case of a legal situation, your information may be used to comply with the law to help an investigation or legal proceeding
SHARING OF YOUR INFORMATION WITH THIRD PARTIES
Multibhashi gives highest importance to the safety of your information. However, there are certain cases where we might have to share your data with third parties as necessitated by law or despite our best intentions, we may be intercepted by ill-willed entities. Therefore, it is advisable to be fully aware of the risks associated with sharing your personal information with us. Following are a few instances where we might share your personal data with external parties:
WITH REGULATORY AUTHORITIES: In cases of legal proceedings or investigations by a government body, we may be obligated to disclose all your information stored with us to help the process
WITH EMPLOYEES, CONTRACTORS, AND AFFILIATED ORGANIZATIONS: Strictly on a need-to-know basis in order to process it on Multibhashi’s behalf or to facilitate smooth functioning of our Services, such as providing network services, IT support, and customer service.
WITH THIRD PARTIES: Such that they may provide you information about the products and services they offer.
WITH PARENT COMPANY, SUBSIDIARY, INVESTOR, OR ACQUIRER: In the event of corporate sale, merger, reorganization, sale of assets, dissolution, or bankruptcy, your information maybe part of the transferred assets.
However, personally identifiable information like name and e-mail address will not be shared with any such external parties.
Multibhashi may collect statistics about the behavior of users to its Services. When in the aggregate form and not pointing to a particular individual, we may display this information publicly or provide it to others.
SECURITY OF YOUR INFORMATION
At Multibhashi, we are committed to the security of your privacy which is why we have taken adequate measures to ensure that your information is safe with us. However, since no system can guarantee 100% safety against hackers, we advise you to use the website and app assuming that the details you share with us maybe compromised in case of a cyber security breach.
THIRD PARTY LINKS / ADVERTISERS
UPDATION/DELETION OF YOUR INFORMATION
Once you update/delete your personally identifiable information through your account settings like name and e-mail address in the Multibhashi website or app, this old/deleted information is not stored in any form at our end. You have every right to cease to hold an account with us as and when you want. However, the past activity data associated with your account is intact in anonymous form with us and we may utilise it for research and analysis purposes in order to improve the quality of our services.
REVISION OF POLICY
If you still have questions regarding privacy issues and how we handle your information that we store, please feel free to reach us at