The rapid Digital transformation of every aspect of the Urban Indian economy in the recent past has brought the power of instant feedback and rating into the hands of the consumer. The importance of this democratic process of instant rating can be understood by the impact it can have on businesses whose customer footfalls surge or dwindle based on customers’ ratings visible to the social network.
MultiBhashi’s Courseware for Training of Steward (Waiter) is aimed at achieving the above business objective of Quality-of-Service and heavily leans in favour of Customer Experience which is the cornerstone of Hospitality. The above Job-role specific scenarios are some of the high-level aspects enlisted towards UpSkilling.
Industries & companies that Trained Stewards find employment opportunities in :
The role of a Security guard is critical to a community’s safety and convenience. Security guards need to be trained in fearlessness just as much as a courtesy and spotting the offenders in disguise.
Multibhashi’s Courseware for Training of Security (Guard) is as much suited for the Corporate clients as it is applicable to residential gated communities.
The above Job-role specific scenarios are some of the high-level aspects enlisted towards UpSkilling in customer interaction. Finer granularity and advanced concepts are covered at the level of Finishing & Refining Etiquettes once the learner appreciates and applies the broader concepts comfortably & instinctively.
Hotel Frontline Staff is a broad category of functions involved in different roles ranging from blue-collar to grey-collar upto white-collar – all of which need to be well-versed in Customer interaction as well as Hospitality oriented attitude apart from spoken-English skills – in the new age of App-driven economy where Tech-savvy aggregators are tying up with local partners & providers to service the burgeoning market.
Multibhashi’s Courseware for Training Hospitality personnel is as much suited for the branded hotels as it is applicable to aggregators, town-house operators and service apartment chains.
The New Age App-driven economy driving the Cab business has integrated local taxi drivers into a much larger pool giving them access to newer categories of passengers who are both tech-savvy as well as English-savvy dominantly white-collar riders.
Customer relationship in this scenario is heavily dependent on the Interaction-experience owing to the largely transactional nature of association. Hence, UpSkilling cab drivers who hail from small operators to large fleets becomes that much more imperative to ensure Business continuance and repeat-value for the aggregators.
The rise of hyper-local on-demand companies has ushered in a new economy of Logistics and an opportunity for relatively higher paying jobs for daily wage earners and many literate unemployed youth.
This brings the pool of tech-savvy & English-savvy, dominantly white-collar customers in contact with Delivery agents from humble backgrounds, thereby, creating an exigent business need for the parent companies to UpSkill their contract delivery agents as their Brand ambassadors to ensure frictionless customer experience heavily dependent on the Interaction owing to the largely transactional nature of association.
A Petrol Pump might seem to be the unlikeliest entity for Customer Experience, but in today’s networked world, Customer feedback and it’s impact on business footfalls is magnified through Viral media. Since a Petrol pump employs several daily wage earners and many moderately literate & unemployed youth, it becomes a hotbed for abuse of Customer Experience.
This brings the need for UpSkilling & Etiquette Training while serving the pool of English-savvy, dominantly white-collar customers high above in the priority order since these agents act as Brand ambassadors to ensure frictionless customer experience heavily dependent on the quality of Interaction.